Terms & Conditions

BOOKING POLICY

  • We require credit card authority to secure your booking. Accommodation charges are payable on arrival and any incidentals are payable on check-out. At our discretion some bookings may be subject to a deposit. Different conditions may apply to group bookings.
    We accept all major credit cards: Visa – Mastercard – Amex – Diners – JCB – CRT.
    If you do not hold a credit card and wish to make a booking, please contact us on 0800 778 663 or 0064 3 313 1863.

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CANCELLATION POLICY

  • Once you make a reservation with us we guarantee your booked rooms as they are held for your exclusive occupation. Due to the nature of our business, cancellations affect us significantly as we may turn other customers away while holding your reservation. Late cancellations or amendments to your booking may be subject to a penalty charged to your credit card.
  • Bookings over non-peak periods: at least 48 hours notice required.
  • Bookings during high season (Jan-Feb-Mar) and peak periods (e.g. school holidays, public holidays, events etc..): at least 7 days notice required.
  • Group bookings (5 or more rooms or 10 or more people): at least 30 days notice required.
  • Cancellations / amendments not advised within the required notification time,  may incur a charge of the first night’s accommodation for every room booked. In the event of not showing up on arrival date, may result in a charge of 100% of the room rate for up to the first two nights for every room booked.
  • We reserve the right to accept reservations that are subject to a minimum stay over peak periods.
  • A request to reduce the length of your stay on an existing reservation may result in having the rate re-quoted or the reservation being reviewed for acceptance.
  • Earlier termination of the booked term may not result in a refund, unless approved by the motel management and are able to re-let the booked accommodation for the same term.
  • We recommend all guests have an up to date travel insurance arrangement in place in case of unforeseen circumstances..

 

CHILD POLICY

  • We welcome families with children. Infants (1 yrs or younger) stay for free.
    Port-a-cot, high chair and baby tub are available, please indicate with booking.

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ADDITIONAL INFORMATION

  • All our rooms are designated non-smoking.
    Smoking is allowed outside only away from other guests and open windows.
  • Pets: We do not allow pets on the motel premises.